The home town bank experience is definitely gone. It takes forever to get anything done and the app doesn't update my account instantly. Make sure to bring 16 forms of ID even if you've had an account with them for years and they have it in their system.
I have banked with Equity since it was First Federal and have always had a good experience and treated with respect and never had any problems with anyone I've ever dealt with until today. The branch manager of Equity bank is everything BUT an asset to this business. She is disrespectful, terribly rude, and acts like she is above and everyone else is below, doesn't know basic customer service and definitely NOT professional. She makes everything as hard as possible when trying to get something resolved. I don't usually leave bad reviews, but this one goes out to Jeri. I hope management above her sees this. Word of mouth is big in this day in age and she is the reason Equity Bank lost atleast two good customers of several years.
11
Really good bank never had a problem the app always works this was my first bank
Equity Bank is a US Bank based in Independence, Kansas. Equity Bank is located at 112 E Myrtle St, Independence, KS 67301, USA.
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