After reading the first review I felt compelled to share my most recent experience at Chrysler Quality Motors. My visit included a routine oil change and tire rotation; I did not request synthetic oil. Back when I purchased my vehicle, from a different Chrysler dealership, I also purchased a Mopar 5-Year Essential Care plan for oil changes. Before my scheduled appointment, I called Chrysler to confirm the details of my plan. I was told that I would be responsible for the tire rotation costs; however the oil change and associated labor costs were covered at any Chrysler dealership in the U.S.. If I requested synthetic oil then I would have to pay the difference between what's covered by the plan and the synthetic oil change costs. At the time of my appointment, I was told that my plan did not cover labor costs associated with my vehicle's oil change and that they would let it slide this first time. After that, any other oil changes would only be $20 off. I was also told that people come in with these warranties and plans all the time and they have to pay the difference in labor. I immediately called the dealership where I purchased my vehicle AND Chrysler to share this information. At this point I assumed that there was a miscommunication about how my plan worked. Both the dealership and Chrysler told me that I was not responsible for additional labor costs associated with the oil change I requested. I shared this information with a service department employee and I was told that they would talk to their service manager about my concerns. While I waited for my vehicle to be serviced and worked on lesson plans for the upcoming school year, the service manager sat down next to me to have a conversation about my essential care plan. This conversation quickly turned into a lecture about because I chose to purchase my vehicle and plan from another dealership, I was making them lose money with my oil change. I pointed out that I spoke with Chrysler and they confirmed that my Mopar plan covered the cost of the oil change. He then insinuated that those customer service people at Chrysler are underpaid and don't know what they're talking about. After a few additional comments about how I was making them lose money and snide remarks about Chrysler and their Mopar essential care plan I purchased, I chose to no longer engage in a conversation with the service manager. I was asked if I wanted to continue discussing the plan and I said, "Nope, I want my keys and I want to leave." I paid for the tire rotation, thanked the service department employees, and cried my whole drive home. This whole experience was nothing short of belittling, rude, and disrespectful. I felt persecuted for bringing my vehicle to Chrysler Quality Motors for an oil change when I did not purchase my vehicle or plan from them; I don't even reside in Independence! From here on, my family and I will be taking our Chrysler vehicles to another dealership.
I had a great experience at Quality Motors! No one likes to go looking for a new vehicle, but these guys were the best! They found exactly what my husband and I were wanting for a great price! This establishment makes buying a vehicle well worth the 45 min drive! I never felt overwhelmed in the buying process and I would recommend anyone looking for a vehicle to stop by there establishment! Well worth your time!
They listen and take action if you have a problem.
I don't trust them
Very nice. I love it
Quality Motors is a US Car Dealer based in Independence, Kansas. Quality Motors is located at 2022 W Main St, Independence, KS 67301, USA.
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